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You can expect to hear from us within our three business day SLA. Normal business hours are 8AM – 5PM CT, Monday through Friday. Should you need immediate attention during normal business hours, please increase the priority for this case to high. Cases requiring a completion with high urgency will be billed at double the Web Services hourly rate at a minimum of one hour (minimum $400.00). If possible, an escalated case will be completed on the same day if received by 3PM CT.

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