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You can expect to hear from us within our three business day SLA. Normal business hours are 8AM – 5PM CT, Monday through Friday. Should you need immediate attention during normal business hours, please increase the priority for this case to high. Cases requiring a completion with high urgency will be billed at double the Web Services hourly rate at a minimum of one hour (minimum $400.00). If possible, an escalated case will be completed on the same day if received by 3PM CT.

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Please enter the details of your request. A member of our support staff will respond as soon as possible. Please note that work requested that is NOT maintenance related to maintaining Software and/or fixing relevant bugs will be billed to client at Trabian’s then current hourly rates. If you wish to receive an estimate for development work that is outside of maintenance this request must be made by Client at the time of the request.

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